Frequently Asked Questions

Holiday FAQ

When’s the last day I can order and still get gifts in time for Christmas?

When will I get my order?

Why hasn’t my tracking number updated?

Can I change my order?

What is Order Protection?

How can I file a claim with Order Protection?

Can I apply Black Friday / Cyber Monday deals to a previous order?

What are all the deals going on during Black Friday?

When do your Black Friday/Cyber Monday deals begin and end?

Top Questions

Do Owala bottles/tumblers contain lead?

Can I put other beverages in there besides water?

Are Owala bottles dishwasher safe?

Are Owala bottles microwave safe?

When will my order be delivered?

What is FreeSip® technology?

Can I apply Black Friday / Cyber Monday deals to a previous order?

Have Owala bottles been tested?

Where can I find the size/dimensions of each bottle?

What are the instructions for use?

What is Color Drop?

Your prices seem higher than they used to be. Am I right?

Product Care

How often do I need to wash my Owala bottle?

How do I clean the different parts of my Owala bottles?

Are Owala bottles freezer safe?

How to Clean Your FreeSip® Water Bottle

How to Clean Your 40 oz Tumbler

How to Clean Your FreeSip® Twist

How to Clean Your SmoothSip® Coffee Mugs

How to Clean Your Kids' FreeSip® Water Bottle

How to Clean Your Kids' Tumbler

Orders & Warranty

How can I check, update, change, or cancel my order?

Do Owala bottles have a warranty?

What payment types do you accept?

Can I place an order with expedited shipping?

What is Owala's return policy?

Where does Owala ship to?

#Owala

Country/region